2W After-sales Management: Holistic & profitable

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Home ⦁ Solutions ⦁ After-sales 360°

Do you want to completely rebuild or improve your after-sales services? 2W offers you the perfect combination of decades of experience in after-sales management and technical know-how for each phase of the product life cycle. We will take care of the important interfaces between development, production and after-sales, and we understand how to systematically increase performance in each phase. For increased customer loyalty and greater direct value creation.

2W employees carry out vehicle diagnostics in a modern workshop environment

Christian Horny

Team Leader Technical Product Co-ordination EE/Diagnostics

2W After-sales Management – Answers that count.

How can we increase profitability in the long term?

Accurately identifying both cost traps and yield drivers will significantly improve after-sales management performance.
How do we ensure the global availability of spare parts?

Precise inventory planning, warehouse strategies and supplier agreements help us to reduce delivery times, improve availability, and increase customer satisfaction.
How do we achieve real sustainability throughout the product life cycle?

Thanks to smart and resource-conserving recycling concepts: from the early development phase to the after-sales process chain.
How do we create optimum service quality for our customers?

We link maintenance planning, repair methodology, tools and spare parts to create an efficient, economical overall concept.

A woman explains a process optimisation sketch on a whiteboard to her colleagues

_Improved profitability

Increasing added value works on the basis of a clear system.

How well is goodwill and damage management organised? How prone is your IT structure to failures? How quickly and flexibly can product improvements be implemented? The 2W team specialises in identifying obstacles to success as well as engines for success:

Networking of workshops, repair and spare parts management
Process optimisation
Increased efficiency of service processes
Extension of the service life of maintenance-intensive products

Start a consultation now

Two women compare colours with the help of paint tiles in the office

_Increased customer satisfaction

Inspiration as the key to increased turnover.

Service quality is the USP that creates a lasting competitive advantage. At 2W, we will offer you attractive service concepts for your global customers and users to ensure that they can quickly and easily understand your product and its impact – and furthermore develop a keen interest in your brand.

Solutions for live contact with the product
Design of virtual worlds of encounter
Use of future-centric processes and digital technologies

If you understand customer dialogue in this way and make it a reality, you can achieve quantum leaps in terms of the lasting value of your brand.

Arrange an initial discussion here

2W employees compare and analyse packaging and appropriate material

_Improved sustainability

Understanding the circular economy will take your brand to the very top.

Raw materials are becoming scarcer, trade barriers are creating restrictions, and the call from society and politicians for environmentally compatible products is growing louder and louder. 2W is developing viable solutions for the recycling and remanufacturing of old parts precisely for this market situation.

Comprehensive concepts for remanufacturing, "right to repair" and refurbishment
Sustainable definition of quality in the early development phase
Recycling and re-use concepts in the after-sales process chain
Networking of production plants as well as retail and service partners worldwide

This is how we establish your aspirations for modern environmental protection as a profitable financial factor for your company.

Contact us now.

_References

Here are just some of the customers who trust in 2W solutions:

Teamwork in the workshop, 2W employees analyse an engine with technical support

_Conclusion

From the smallest screw to the complete package: we optimise your processes.

Regardless whether you need precise fine-tuning of existing processes or a strategic realignment of after-sales management, we ask the right questions to understand your situation in detail. We do not use a sledgehammer to crack a nut – our approach: solutions that dovetail with your company’s values and goals.

A well-thought-out after-sales concept strengthens customer loyalty and confidence in your brand. Sales also benefit: in many industries, the after-sales area comprises a significant percentage of total revenue. Streamlined processes can reduce returned goods and significantly shorten response times – and thus increase efficiency and profitability. More than 90% of our customers rate our after-sales support as “excellent” or “very good” – a sign that we are a reliable and customer-focussed partner.

Whatever concerns you have about your after-sales services: we look forward to receiving your enquiry!

Arrange a non-binding initial discussion with us on
Tel.: +49 89 520 35 -0 or e-mail: info@2wgmbh.de

Initial contact with the 2W team. We will discuss your concerns and ensure that our internal experts are perfectly prepared for the next meeting.

Our After-sales Management specialists will discuss your current situation with you. Together we will address all the relevant issues.

We will present you with an initial proposed solution for your issues. There is still plenty of latitude at this stage to discuss different approaches and jointly develop the optimum strategy.

Start of the collaboration, including co-ordination of the project time frame and clarification of contacts for each phase of the project

Take the next step now

“After-sales Management is teamwork. Between Marketing and Engineering, between specialists and generalists, between you and us.”

Alexander Orlamünder

Project Manager After-sales

Get in touch now

Your competitive advantage: 360° After-sales Management

“Over 100 experts, more than 25 years of experience, and 2,000 square metres of workshop space with the latest equipment for innovative engineering. We are 100% passionate about the effective and sustainable design of your after-sales processes.”