From electric mobility and electrification to sustainable technologies and processes in remanufacturing through to transformation processes, digitisation, brand communication and marketing translation, we offer a broad range of expertise and are a highly qualified partner for a wide range of industries.
Manufacturers and system partners in the automotive industry benefit from our technical assessment expertise and our experience in goal-orientated project management within Group structures. We can achieve excellent synergies by networking product management, product support, parts technology and technical support.
We can support you with the following challenges:
The management of complex IT systems and quality-orientated process and project management are essential when it comes to meeting the high quality and delivery capability expectations of B2B and end customers. This includes the vehicles themselves and the supply of professional services as well as accessories and spare parts.
Trends we are actively helping to shape:
In this department, we develop and implement holistic solutions for the after-sales of the future within the framework of global service concepts.
From workshop planning, CAD and virtual reality to additive parts manufacturing: we optimise the functional and financial interaction of service-orientated development, damage scenarios, repair methodology, parts availability, tool design, workshop equipment, and operating values.
We identify cost and profit drivers throughout the product life cycle and ensure an attractive brand experience for end customers within service companies.
With regard to spare parts, tools and accessories, we act as an interface between development, suppliers and our customers’ global service companies.
We develop highly efficient service and repair concepts for production vehicles. Our Munich site is equipped with state-of-the-art workshops, a separate high-voltage and safety area, ESD flooring and an air-conditioning cabinet.
With many years of expertise coupled with targeted training for the safe handling of high-voltage systems (Levels 1 - 3/OFF) and hydrogen technologies, our employees are able to develop special preventative maintenance concepts for system components and battery modules.
2W has its own commercial vehicle workshop that meets state-of-the-art standards – with a 22-metre long truck inspection pit for documenting assembly and repair methods. Our technical writers are passionate truck mechanics with many years of practical experience. They are familiar with every detail of a wide range of manufacturers’ products.
We can support you with the following challenges:
From diagnostics to the formulation of maintenance, service and spare parts concepts: 2W has extensive expertise in the design of all the relevant levers for the cost-effective maintenance and repair of commercial vehicles and vehicle fleets. In addition, 2W offers proven high-voltage expertise in the electrification, maintenance and repair of special vehicles.
Trends we are actively helping to shape:
Our Munich office is equipped with state-of-the-art workshops, a separate high-voltage and safety area, ESB flooring and an air-conditioning cabinet. The 2W team of high-voltage engineers is able to develop specially designed handling and repair concepts for battery modules, their detection and replacement.
We can support you with the following challenges:
We are a hub of experts: 2W was the first sponsor and co-initiator of the emove360 industry conference. We also act as a development partner in the definition and market launch of charging solutions – from wallboxes to charging cables to wireless charging. 2W customers also benefit form our comprehensive after-sales expertise in maintenance, repair and accessories for electric mobility.
Our electrification service solutions:
From predictive maintenance to the development of life cycle-orientated service concepts: we facilitate the connection, processing and networking of technical information for the future-proof maintenance and repair of complex plants.
We can support you with the following challenges:
Thanks to our specialist methods for processing information, we also enable low-skilled personnel to carry out service and maintenance work. This helps us to link production operations and maintenance information for maximum time savings, fast commissioning and optimum maintenance.
Trends we are actively helping to shape:
Every machine needs to be documented, whether it is being produced once or a thousand times. Our expertise in technical documentation offers comprehensive support to our mechanical engineering customers. This enables you to focus on seamless repairs and the predictive service of your machines. We can also develop tailor-made training and presentation formats, which effectively communicate complex workflows in clear 3D animations for maintenance concepts, product presentations and tutorials.
We offer comprehensive consulting on sustainable life cycle management, plus resource-conserving and maintenance-friendly product design. We also provide support with the sensible segmentation of assemblies and the integration of remanufactured components into your spare parts management system.
Expertise in modularity Our 2W experts understand how components and processes best interact and thus enable the efficient processing of connected information.
We can support you with the following challenges:
Collaborative robot (cobot) technology offers extraordinary ways to increase efficiency in processes: the human-machine interface can be designed with intuitive operation and menu guidance. Different functions for mobility, agility and location change can be integrated to meet individual requirements. 2W can also support you in the programming of simple handling and motion sequences. We also provide detailed and comprehensible instructions for all processes.
2W has many years of experience in this highly sensitive sector. We make technical content easy to understand, and we also link it to the total cost of ownership (TCO) approach. Our portfolio provides considerable potential for medical technology.
We can support you with the following challenges:
Micromobility solutions are gaining in importance as our lives become increasingly interconnected. 2W also has the technical expertise in this sector to develop future-proof concepts for its customers.
We can support you with the following challenges:
Trends we are actively helping to shape:
We can strengthen your brand and product experience through comprehensive technical communication, accurate translations, and sustainable life cycle management. Our focus is on resource-conserving and service-friendly product and information design, as well as the integration of refurbishment for parts and accessories. We can help you meet future regulations such as the Ecodesign for Sustainable Products Regulation (ESPR) and the Digital Product Passport (DPP) while helping you to improve your customer loyalty, profitability and carbon footprint.
We can support you with the following challenges:
“Whether automotive, renewable energy or consumer products: we speak your language.”
Bernhard MaurerHead of Business Management, After-sales Department
