Top service provider for technical documentation

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Our passion for technology and our in-depth knowledge of theory and practice make us an indispensable support to companies with high quality standards. With visionary thinking and clear methodology, we create documentation that communicates complex issues in a comprehensible way, optimises your product experience, and complies with all legal requirements. As a full-service provider, we are a one-stop shop – so that you can concentrate fully on your core business.

A woman with red hair is speaking to a colleague in front of a compressor.

Katharina Fasting

Technical Writer

Two mechanics are working in a vehicle pit under a raised vehicle. One of the mechanics is pointing to a specific point on the vehicle underbody, while the other is holding a laptop and checking the data.

_Technical Writing

User-friendly and service-tested.

Do you want to provide your customers and service technicians with high-quality, legally compliant documentation aimed at your target group? Then you have come to the right company.

We produce user-friendly operating instructions for products and software, and develop sound service documentation in our in-house workshops. Our technical documentation services include:

Operating instructions
Repair and maintenance instructions
Assembly and installation instructions
Fitting instructions
Service information
Quick guides/brief instructions
Online help documentation
Software documentation
UX writing
And much more content besides

Two team members work together to create content. One person is drawing on paper while the other closely follows the process.

_Quality of Information

For a strong product experience.

We review the quality of information in your technical documentation and provide specific suggestions for improvement. We attach particular importance to clarity, accuracy, didactics, spelling and grammar. In addition, we make recommendations for translation-related style, as well as effective graphics and visualisation. That way, we ensure that your documentation is also persuasive on the international market and that your product experience is reinforced in the long term.

Didactic checking
Technical writing checks
Source language proofreading
Advice on translation-appropriate writing
Optimisation of layout & graphics

Request a Documentation Check now

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_Product and Legal Compliance

Putting your products through the acid test.

Legally compliant technical documentation is crucial for access to the European Economic Area. We provide expertise in EU directives, standards research, risk analysis and advice on CE conformity, so that you can demonstrate the conformity of your product in the best possible way.

Just some of our legal compliance services:

Standards and market research
Risk analyses
Advice on compliance with operator obligations
Advice on CE conformity
Advice on the Machinery Directive
Advice on the Medical Device Directives

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Nico Biro

Technical Documentation Team Leader

_Overview

How can you recognise good technical documentation?

Clarity

The language and layout are clearly arranged and comprehensible. Complex content can be quickly grasped by the target audience.
Accuracy

All relevant information is correct and tailored to the target audience. The content of all processes is described without error.
Legal Compliance

All applicable standards and regulations have been applied, and the documentation has been reviewed for compliance with legal requirements.
Clear Layout

The content of the technical documentation is consistently structured and presented with high-quality graphics in a clear and easy-to-use manner.

A woman explains a process optimisation sketch on a whiteboard to her colleagues

_Processes and Consulting

Practical knowledge, expertise and a ‘can-do’ mentality.

Using tried-and-tested methodology and working with you as equals, we support you in process optimisation, and we produce lasting concepts for your technical documentation. With over 25 years of experience in sophisticated product communication, we help you to use your expertise efficiently and to use your free capacity for other business matters. We can also advise you on the requirements and implementation of legal changes.

Just some of our consulting focus areas:

Technical writing and technical writing guidelines
Analysis and optimisation of your technical writing process
Terminology and translation processes
Digital Product Passport and "right to repair"

A technical laboratory and test environment with modern measuring equipment and screen displaying various data.

_IT Services for Technical Writing

Systematically for greater efficiency.

Whether you are looking for a technical writing system or a terminology management solution, we advise and support you in selecting and implementing the optimum solution for your technical writing team. We are on hand with advice and support at each step of the way to ensure the seamless introduction and effective use of your systems:

Technical writing systems
Content delivery portals
Authoring support tools
Terminology management systems

Obtain tailor-made advice now

_Overview

Publication of your technical documentation.

Appropriate to the target group

From service technicians to end users: we take into consideration the knowledge and individual needs of your target groups and produce your documentation in suitable media and formats.
User-friendly

Our publications enhance the product experience by helping users to quickly resolve problems and to get the most out of your products, reducing support requests.
Legally Compliant

We ensure that your publication complies with all applicable legal requirements, norms and standards, including data protection, copyright, and accessibility.
In All Formats

Whether digitally as a PDF, HTML, XML, DOCX, in the content delivery portal, or as a traditional printed document – we make your data available in all required output formats.

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Complex information is the very core of our work. It is from this that we produce precise technical documentation that complies with the latest standards.

Korbinian Beyer

Technical Documentation and Translation Department Manager

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Solutions

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Technical documentation for high-performing products

“Digital and analogue: our professional technical documentation communicates the relevant information precisely and efficiently – for easy use, maintenance and repair of your products.”