How can you plan and implement a product in such a way that subsequent service measures are as efficient as possible? From development, through all important phases throughout the life cycle, to recycling: our 2W after-sales services specialise in the technological and cost-effective optimisation of all processes to give your product lasting benefits in the target market.
2W After-sales Consulting provides comprehensive support for ensuring the success of your products. Our consulting services cover all aspects of after-sales, from the improvement of your existing processes to the development of new strategies.
Our After-sales Consulting services support you through the entire product life cycle, and ensure that your products and service companies are ideally equipped for every market phase.
We can develop an after-sales strategy for you. It is tailored exactly to your specific needs, and promotes lasting customer relationships. In doing so, we draw on over 25 years of market experience in the development and implementation of internationally successful service concepts.
Thanks to the optimum dovetailing of design, repair methodology, parts availability and service quality, we create lasting added value for your after-sales process chain, at the same time reinforcing the customer experience in your service companies.
To ensure that your products are designed for efficient maintenance and repair right from the start, 2W After-sales Consulting starts early in the development phase. In doing so, we combine state-of-the-art CAD technology with in-depth knowledge of complex service and maintenance methodologies, and reduce your need for physical prototypes.
By integrating customer feedback, careful technical analysis, and continuous change management, we ensure that your products are market-orientated, cost-effective, and technologically leading.
Our range of services and documentation supports reliable customer service and effective after-sales processes. Using clear methods and targeted use of AR/VR and AI, we can design resource-optimised maintenance methods and provide millions of technicians worldwide with precise information for optimum service and maintenance processes.
Benefit from our experience in service and repair methodology: that's how to improve your service quality, optimise processes and reduce errors – for persuasive customer service.
We provide all the essential information needed to perform service work quickly and accurately, creating the basis for excellent customer service.
Using proven and documented repair methods, we ensure efficient and quality repairs – from high voltage tasks to paint work.
Our detailed instructions give technicians clear directions, minimise errors and help to ensure faster and more reliable repair processes.
Through assembly analyses and definition of realistic service times, we help you to streamline processes and make the best use of working time.
Accurate technical data and comprehensive wiring diagrams ensure that your team always works with the right information, and can carry out repairs efficiently and professionally.
Our spare parts management service creates the basis for a well-functioning after-sales strategy which reduces costs and optimises availability. With digitised processes, accurate master data maintenance and strategic management, we support you every step of the way – from procurement to secure delivery worldwide.
Our comprehensive spare parts management service simplifies your ordering processes, reduces costs, and ensures reliable parts availability. From carefully maintained master data to an optimum stock strategy – you benefit from a service that strengthens your after-sales processes in the long term.
We develop your spare parts range, taking into account global requirements, including country-specific equipment and version management, to ensure optimum product compatibility.
Our comprehensive master data maintenance and clear management structure form the basis for the smooth procurement and management of your spare parts.
By targeted analyses of your assemblies and individual components, we optimise the cost structure and create transparency for your budget planning.
Our digital platform simplifies your ordering processes by means of intuitive shopping cart functions, and it guarantees excellent parts availability – at all times and worldwide.
Our detailed exploded view drawings facilitate parts identification and help to reduce variants, thus simplifying parts management and minimising errors.
From rapid replacement parts procurement to correct handling of customer complaints, 2W proactively designs concepts to ensure you have the right approach available in different situations.
Complex technical products provide users with massive benefits. However, no matter how brilliant the product design is – there is always potential for further improvement. 2W thinks ahead on your behalf and provides working plans for any unexpected events.
Our error coding creates clear assignment of the appropriate repair methods, thus reducing service work, minimising downtime, and improving efficiency by anticipating potential problems.
2W offers made-to-measure "roadside assistance" programmes, and provides legal case management for conversion, return, and "right to repair". During the guarantee period, we manage your requirements expertly, and ensure well-functioning handling processes.
"Are you aware of our ‘After-sales Taskforce'? This is our support team that quickly and reliably gets stuck in onsite. My team and I will help you to develop service solutions, such as these – and we will ensure that all technical information is available.”
Bernhard MaurerHead of Business Management, After-sales Department
