2W can support the entire life cycle of products, from the initial idea and concept design phase, through development and market launch, to market exit. Worldwide we support our customers’ extensive product portfolios, ensure their availability, and increase their contribution margin, using state-of-the-art methodologies and tools. Avail of this comprehensive knowledge and expertise for the success of your brand!
We offer First Level Support in Germany and Second Level Support internationally for our customers and their global trading and service organisations. We handle specific enquiries about issues including:
2W Technical Support gives you the certainty that your product range always enjoys excellent service readiness. We are also on hand as a technical point of contact for your markets around the world, and with our services we deliver a high level of customer satisfaction.
Take advantage of 2W expertise in the field of accessories. We can develop an appropriate product strategy and implement our in-depth product management knowledge and expertise to make your products more competitive.
Take advantage of our technical expertise in testing special tool requirements and conducting tests. This is how we optimise development processes and ensure precise co-ordination between technical specifications and market requirements.
By bringing our in-depth knowledge of after-sales standards to the table, we can help you select workshop equipment and suitable suppliers. That way, we ensure that your product range is perfectly aligned with the repair process, in order to increase efficiency and quality.
We make sure that your high-quality product can realise its full potential on the market. We determine the way forward and provide solutions for overcoming various obstacles, such as supply bottlenecks or inefficient processes. Our team has a trained eye for recognising vulnerabilities – and that's thanks to over 25 years of experience!
2W provides support in every phase of the product life cycle and exploits every opportunity to maximise synergies. By creating a functioning network, decisions can be made quickly and processes designed efficiently.
We support the product launch, create launch and communication lists, and inform the markets about new products, in order to ensure a seamless launch and reliable availability.
In addition to evaluating and selecting suitable suppliers on the basis of customer specifications, we also provide continuous performance monitoring based on the quality, delivery reliability and cost of the products supplied.
2W performs global data analyses and delivers valuable insights for optimisation of processes and products. This is how we help you to streamline your portfolio and implement targeted measures to increase efficiency.
This 2W range of services focusses on global verification and combating counterfeit products which represent patent infringements and violations of trademarks and of design and registered design protection.
“Every detail counts – when maximising your success.”
Marina JovicTechnical/IT Consulting Head of Department
